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Przewodniki, myślenie produktowe i ekonomia nowoczesnej logistyki.
Jedno źródło prawdy: co to znaczy dosłownie
Każdy dostawca deklaruje jedno źródło prawdy. Test jest węższy: czy dwa ekrany w Twojej firmie mogą nie zgadzać się co do tego samego faktu — i kto wygrywa?
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Notifications your customers want (and the ones they mute)
Four events earn a message: booked, collected, delivered, problem. Everything else trains the customer to ignore you — including the one that mattered.
Cross-docking or storage? Two warehouse jobs that pretend to be one
Flow-through is measured in hours and touches, custody in days and accuracy. Deciding which job a consignment is — at intake, not at discovery.
The personal data a carrier forgets it holds
Driver cards, GPS traces, dashcam footage, consignee names, a signature on a doorstep. What the GDPR actually asks of a transport operator, with article numbers.
The truck you buy for December stands still in February
A six-week peak does not justify a vehicle you own for ten years. What handing a run to another carrier actually asks of your office, and where it goes wrong.
The dates that ground a truck are not the ones in your service plan
Roadworthiness, tachograph calibration, ADR and driver CPC each run on their own clock, and any of them can park a truck. One register, forward notice, an owner.
Five numbers a small fleet should look at every Monday
Utilisation, empty share, revenue per vehicle-day, DSO and unplanned downtime — why these five, and why adding more dashboards is usually less management.
The damage file you build before anything is damaged
A damage claim is decided by what was recorded at handover. The reservations, photos and weights worth capturing every time, and the clocks that start at delivery.
Drivers' hours are a planning constraint, not a driver problem
Nine hours a day, 56 a week, a 45-minute break after four and a half. The EU limits are arithmetic a dispatcher can do before the truck moves.
Why TMS implementations fail (and the failure is rarely the software)
Four patterns sink transport software projects: dirty master data, no named owner, a big-bang cutover, and old habits wearing new screens.
API or EDI? Choosing the right pipe for each partner
EDI is an agreement with batch semantics; an API is interactive and cheap to stand up. Which fits which partner, and why most carriers run both.
The first four weeks with a new customer decide whether the account is profitable
Winning the contract is the easy part. The four weeks after it — addresses, price list, booking channel, invoice format — decide what the account actually earns.
Barcodes in a small warehouse: cheap discipline that compounds
A label printer and a scanner turn a warehouse memory into a lookup anyone can do. What to label, what a barcode should encode, and when to scan it.
Cabotage in plain language: what the rules actually permit
Three operations in seven days, then four days out. What the EU cabotage rules permit as of August 2026, and what must be produced at a roadside check.
Your trailer fleet is an asset register nobody keeps
Trailers hold real capital and are usually tracked from memory. The four facts worth recording about each one, and how they end the Friday trailer hunt.
Fuel surcharges customers accept
A fuel surcharge survives negotiation when it is indexed to a published diesel price, arithmetically reproducible, and symmetric — it falls when diesel falls.
Multi-stop tours: what your consignment paperwork must not flatten
A tour with three deliveries is three consignments sharing a vehicle. What the CMR Convention keeps separate, and where flattening it into one booking bites.
Stop retyping invoices into your accounting system
The booking already holds the customer, the charges and the VAT. What a TMS-to-accounting integration actually transfers, and where the mapping needs care.
The empty kilometre: why backhauls are a planning problem, not a sales problem
Empty legs get treated as a gap in sales. Most of the fix is visibility — seeing the trailing empty leg at booking time, and knowing what may ride together.
Storing customer goods: the day your terminal became a warehouse
The informal hold these pallets until Thursday arrangement, and what it takes to run it properly: a goods receipt note, a defined clock, and a clean release.
Your customers do not want a tracking link, they want to stop calling you
The where-is-my-shipment call is a symptom, not a nuisance. What a customer portal has to show — bookings, tracking, POD and invoices — to actually stop it.
Daily vehicle checks drivers actually do
A walkaround check that takes eight minutes on paper gets ticked from the cab by week three. How to design one that drivers finish honestly.
Getting drivers to actually use the app
Driver app adoption is a design constraint, not a training problem: BYOD, one-tap status, no leftover paper, and honest behaviour when coverage fails.
eCMR and eFTI: what actually changes for road carriers on 9 July 2027
The EU eFTI Regulation obliges authorities to accept electronic freight information from July 2027. What that does and does not require of carriers.