Precision Notification Control empowers you to fine-tune your communication strategy by specifying exactly who receives notifications and for which events within your transport bookings. This granular control ensures that the right information reaches the right people at the right time, minimizing confusion, optimizing workflows, and enhancing overall efficiency.
Here’s how it works:
- User Selection: Choose from a comprehensive list of user roles within your transport ecosystem, including:
- Drivers: Keep them informed about assignments, schedule changes, and delivery updates.
- Consignees: Notify them about shipment progress, estimated arrival times, and potential delays.
- Consignors: Provide updates on shipment pickup confirmations, departures, and in-transit milestones.
- Customers: Offer proactive communication about order fulfillment, tracking information, and delivery confirmations.
- Internal Teams: Keep your dispatchers, customer service, and management teams in the loop with relevant notifications.
- Event Triggers: Select the specific events that trigger notifications for each user role:
- Booking Confirmation: Notify relevant parties upon successful booking creation.
- Run Planning Updates: Inform drivers and dispatchers about planned routes, schedules, and potential changes.
- Delays and Exceptions: Alert stakeholders immediately about any unforeseen delays, disruptions, or exceptions.
- Pickup and Delivery: Send confirmations and updates to consignors, consignees, and customers regarding pickup and delivery statuses.
- Proof of Delivery (POD): Provide digital proof of delivery notifications with signatures and timestamps.
- Custom Events: Configure notifications for other critical events specific to your operations.
- Notification Channels: Deliver notifications through preferred channels:
- In-App Notifications: Provide real-time updates directly within the application.
- Email: Send detailed notifications to designated email addresses.
- SMS: Deliver urgent alerts and time-sensitive updates via SMS messages.
Benefits:
- Enhanced Communication: Ensure seamless information flow between all parties involved in the transport process.
- Improved Efficiency: Reduce manual communication efforts and minimize delays caused by information gaps.
- Increased Transparency: Provide stakeholders with real-time visibility into shipment progress.
- Elevated Customer Satisfaction: Proactive communication fosters trust and builds stronger customer relationships.
- Optimized Workflows: Empower drivers, dispatchers, and customers with the information they need to perform their tasks effectively.
- Reduced Errors: Minimize miscommunication and errors arising from outdated or incomplete information.
Precision Notification Control puts you in the driver’s seat of your communication strategy, allowing you to orchestrate a symphony of timely and relevant information that drives efficiency, transparency, and customer satisfaction.
