You are able to configure exactly which information you are sharing and to whom you share it. In this way you will be able to automate and enhance your customer communication.
navichain empowers businesses to elevate their customer communication and build stronger relationships. This is achieved through secure and efficient customer data management, automated and personalized notifications, real-time shipment tracking with precise pickup and drop-off times, and a dedicated customer portal for enhanced visibility and control. These features work together to streamline communication, increase transparency, and foster a more personalized customer experience, ultimately leading to greater customer satisfaction and loyalty.
Customer Register #
- Pain Point: Difficulty managing and securing customer data, potential GDPR compliance issues.
- Solution: navichain’s customer register provides a user-friendly platform for secure storage and management of customer data. This ensures GDPR compliance and streamlines data handling, reducing errors and improving efficiency.
Personalized Communication #
- Pain Point: Generic communication that lacks a personal touch.
- Solution: navichain allows customization of notifications with dedicated contacts and tailored messages for each booking, ensuring customers feel valued and informed.
Event Notifications #
- Pain Point: Keeping customers and stakeholders informed throughout the shipping process.
- Solution: Configurable event notifications allow you to automatically update relevant parties on shipment progress via email, SMS, or data messages. This includes real-time on-map tracking, providing transparency and peace of mind.
Customer Portal #
- Pain Point: Lack of customer visibility and control over their shipments.
- Solution: A dedicated customer portal empowers customers to track their shipments in real-time via a personalized link, enhancing their experience and keeping your brand top-of-mind.
Real-Time Tracking with Precise Pickup and Drop-off Times #
- Pain Point: Reliance on estimated arrival times and manual updates, leading to inaccuracies and inefficiencies.
- Solution: Real-time tracking with precise pickup and drop-off times provides accurate visibility into shipment progress. This eliminates guesswork, improves efficiency, and allows for proactive issue resolution, leading to increased customer satisfaction.
By utilizing these features, businesses can foster stronger relationships with their customers through enhanced communication, transparency, and a more personalized experience.
