Automated Notifications #
navichain allows you to configure automated notifications for various events, such as order confirmation, shipment pickup, delivery updates, delays, and more. You can choose which events trigger notifications and who receives them (customers, drivers, technicians, subcontractors, etc.). This ensures that all relevant parties are kept in the loop without manual intervention.
Pain Points Addressed: #
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Pain Points Addressed:
- Communication Silos: Eliminates the need for separate communication channels and keeps everyone informed through a centralized system.
- Manual Updates and Notifications: Reduces the burden of manual updates and ensures timely communication.
- Inconsistent Customer Experience: Provides a consistent communication flow, ensuring customers receive timely and relevant updates.
Live On-Map Tracking #
Both customers and businesses can track the movement of shipments or the location of field personnel in real-time on a map. This fosters transparency and trust, as everyone has access to the same up-to-date information.
Pain Points Addressed: #
- Lack of Real-time Visibility: Provides real-time visibility into the location and progress of shipments or service calls, eliminating guesswork and anxiety.
Customizable Communication Channels #
navichain offers flexibility in how notifications are delivered. Choose from email, SMS, or in-app messages to cater to different communication preferences. This ensures that messages are received and read promptly.
Pain Points Addressed: #
- Inconsistent Customer Experience: Allows businesses to tailor communication to individual preferences, improving engagement and response rates.
Real-time Updates and Proof of Delivery #
navichain provides automatic status updates and estimated arrival times (ETAs). It also enables the capture of comprehensive proof of delivery, including timestamps, signatures, and photos. This information is readily available to all parties, ensuring transparency and accountability.
Pain Points Addressed: #
- Lack of Real-time Visibility: Keeps everyone informed of any changes or delays with real-time status updates.
- Manual Updates and Notifications: Automates updates, reducing manual effort and potential for errors.
Personalized Customer Experience #
Customize text messages for each booking to provide specific instructions, relevant details, or personalized greetings. This feature allows businesses to create a more tailored and engaging experience for their customers.
Pain Points Addressed: #
- Inconsistent Customer Experience: Enables a more personalized and engaging customer experience.
Mobile App for Field Personnel #
Drivers, technicians, and other field staff can access the navichain mobile app to receive work orders, customer details, service history, and other critical information. They can also use the app to communicate with the office, update job status, and capture proof of service.
Pain Points Addressed: #
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- Communication Silos: Provides field personnel with real-time access to information, eliminating the need for phone calls or paper-based communication.
- Lack of Real-time Visibility: Enables field personnel to update job status in real-time, keeping everyone informed.
